Codes of Conduct


Updated 3rd July 2024

What to wear:

Please dress appropriately for the discipline you are training in, the space in which we are working, and for the safety of you and the others around you. At Airhedz this means:
• DO wear: sports clothing (such as yoga, Pilates, gym) with no zips, no buttons, or no harsh additions.
• DO wear: tight-fitting clothing that covers your torso, armpits, backs of knees and will not slip when inverting.
• DO NOT wear jeans, very baggy clothing, overly revealing garments.
• Please avoid sequins, diamante or the like as it can catch on and damage the fabric.
• NO jewellery including watches (unless fully covered); belly-piercings should be covered at all times; ear/nost studs are fine.
• If you are prone to excessive perspiration, please bring towels or additional clothing.
• We generally work in bare feet or in socks.
• If you have ankle guards or knee supports etc. please bring them with you if needed but check with Tina before using them.

Aerial Fitness & Capacity

• All those attending Airhedz Aerial sessions are expected to be of appropriate fitness and capacity to undertake the sessions. Incapacity may be experienced/demonstrated by for example: the use of some drugs, alcohol, hunger, and tiredness.
• All Airhedz tutors have the right to refuse anyone access to Airhedz sessions if they are, or appear to be, incapacitated in any way.
• Please ensure you remain hydrated, by bringing water in a sealed container to all classes.

Access & Disability Awareness

We pride ourselves in being disability aware and strive to make our sessions as accessible as possible. We ask that if you have specifc additional needs or requirements, please discuss with us in the booking stage, so we can ensure we are fully prepared to support them.

That said, we ask all our participants to be considerate of the needs of others in the space, and to appreciate that not all disabilities are visible.

Our participants come from all walks of life, cultures, and backgrounds. We seek tolerance and inclusion, and will not accept any language or behaviour that causes distress or discomfort to other participants or staff. If there are issues that have arisen that we are unaware of, please take a moment to discreetly speak with or email Tina in the first instance.

Lateness

• To ensure safety for all, Airhedz has a ‘lateness’ policy. If possible, please arrive at least five minutes before your class so you can be ready to begin at the start of the session.
• Just before the class starts, the door to the venue will be locked and LATECOMERS WILL NOT BE ABLE TO ENTER THE BUILDING!
• If you miss sessions you will NOT be refunded for those sessions.

Missed Classes & Catch-ups

Catch-up sessions may be offered to Aerial Yoga participants as and when spaces permit. You may be able to carry a missed session over, but only if you are signed up to the next block. Please do not rely on this, as it is only ever as a discretionary offer and when spaces are available in an appropriate class.

Photography & Filming

• Photos and videos are permitted in the session, but PLEASE DO NOT VIDEO A WHOLE SESSION. Be selective over what you share and ensure no one else is present in the image without their express permission. If sharing on social media, please tag us.
• Airhedz staff or appointed photographers may on occasion video/photograph for publicity of its classes sharing them on social media and our website. If you would rather NOT be photographed, please let staff know at the time.

Late & Non-payment

• As spaces are limited in all our courses, we require payment in advance to guarantee places.
• We have now moved to the Ubindi Booking System that we hope will be more efficient for all.
• Once a course has been booked and paid for, reimbursement is usually not offered. Any repayment will be considered on a case-by-case basis and usually only under exceptional circumstances.

Booking & Cancellation Policy

• Please note that once payment has been made, no refunds or reimbursements are made unless at Airhedz discretion.
• Due to the timely and specialised nature of these events and the limited number of spaces on offer, the 14-day cooling off period available on many purchases does not automatically apply. If you require 14 days to consider your options then please state this before booking a place. We can pencil a place in for you, but cannot guarantee it if others agree to commit to the place in that time. This is due to our courses being offered as a leisure activity, occurring on specific dates and being of very limited number.
• For further information visit: Citizens Advice Bureau.